informations générales
Gennevilliers
Konecta est un acteur leader du Customer Management BPO présent dans 24 pays à travers 4 continents et fort de plus de 130 000 collaborateurs passionnés.
Notre approche sectorielle nous permet d'appréhender les spécificités de chaque industrie et cerner au plus près les besoins de nos clients. Nous concevons des solutions de bout en bout couvrant l'ensemble des Customer Business Processes (acquisition, fidélisation, service client, assistance technique et recouvrement) avec le souci permanent de s'inscrire dans un modèle durable. Nos solutions sont bâties sur un portefeuille de services qui intègre aussi bien des services de conseil et d'optimisation de processus que des solutions digitales et technologiques de premier plan.
Konecta est basée à Madrid et réalise un chiffre d'affaires global d'environ 2 milliards d'euros. Nous comptons parmi nos 500 clients des acteurs majeurs de secteurs clés comme les télécommunications, l'énergie, les services financiers, la mobilité et l'e-commerce. Konecta en France opère sur 18 sites répartis sur le territoire.
In this context, you will have to manage all customer requests through different communication channels:
You will have to manage
Incoming and outgoing calls
Professional emails and webforms
Live online chat
For the following queries
General information requests: basic questions regarding dealerships location, cars, options, warranty etc..
Simples complaints: complaints up to a certain level of complexity, no complaints with legal or financial impact
Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working.)
Profile
Fluent English (C2 level)
A succesful experience in customer relations, have a great sense of service, listening and customer satisfation
An active listening, good writting skills
Flexible, organised and team player
Operational hours:
The operation is open from Monday to Saturday, opening hours are: Monday to Friday 9am to 9pm and
Once in production, you do have a rotation in the team, and you receive your schedule 2/3 weeks in advance.
Contract
CDD 36h/week + training session (2 weeks
Monthly salary gross 1801.84€
+ 152€ monthly gross for the English language (our official language)- 1€ for each worked hour regarding attendance, quality and productivity
+ 152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality and productivity
25 days off + 6 days RTT (per year)
Medical and life insurance
50% of the public transport fee reimbursed
Access to the restaurant of the company, and to the Work Council.
Job Type: Full-time
Job Types: Full-time, Permanent
Pay: 1801.84€ per month
Work Location: In person
En savoir plus sur cette annonce sur le site de notre partenaireNotre approche sectorielle nous permet d'appréhender les spécificités de chaque industrie et cerner au plus près les besoins de nos clients. Nous concevons des solutions de bout en bout couvrant l'ensemble des Customer Business Processes (acquisition, fidélisation, service client, assistance technique et recouvrement) avec le souci permanent de s'inscrire dans un modèle durable. Nos solutions sont bâties sur un portefeuille de services qui intègre aussi bien des services de conseil et d'optimisation de processus que des solutions digitales et technologiques de premier plan.
Konecta est basée à Madrid et réalise un chiffre d'affaires global d'environ 2 milliards d'euros. Nous comptons parmi nos 500 clients des acteurs majeurs de secteurs clés comme les télécommunications, l'énergie, les services financiers, la mobilité et l'e-commerce. Konecta en France opère sur 18 sites répartis sur le territoire.
In this context, you will have to manage all customer requests through different communication channels:
You will have to manage
Incoming and outgoing calls
Professional emails and webforms
Live online chat
For the following queries
General information requests: basic questions regarding dealerships location, cars, options, warranty etc..
Simples complaints: complaints up to a certain level of complexity, no complaints with legal or financial impact
Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working.)
Profile
Fluent English (C2 level)
A succesful experience in customer relations, have a great sense of service, listening and customer satisfation
An active listening, good writting skills
Flexible, organised and team player
Operational hours:
The operation is open from Monday to Saturday, opening hours are: Monday to Friday 9am to 9pm and
Once in production, you do have a rotation in the team, and you receive your schedule 2/3 weeks in advance.
Contract
CDD 36h/week + training session (2 weeks
Monthly salary gross 1801.84€
+ 152€ monthly gross for the English language (our official language)- 1€ for each worked hour regarding attendance, quality and productivity
+ 152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality and productivity
25 days off + 6 days RTT (per year)
Medical and life insurance
50% of the public transport fee reimbursed
Access to the restaurant of the company, and to the Work Council.
Job Type: Full-time
Job Types: Full-time, Permanent
Pay: 1801.84€ per month
Work Location: In person
